Refund Policy

At Epic Water Filters Shop, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to make it right. This Refund Policy outlines the terms and conditions for returning products and receiving a refund.

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60-Day Return Window

We offer a generous 60-day return policy from the date of delivery. If you are not fully satisfied with your product, you may return it within 60 days for a full refund of the product price paid. This applies to all items purchased on epicwaterfiltersshop.com.

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Eligibility for Returns

To be eligible for a return, your item must be unused and unopened, in the same condition that you received it, and in its original packaging. Products that have been used, damaged, or modified may not qualify for a full refund. We reserve the right to refuse returns that do not meet these conditions.

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Free Return Shipping

We are pleased to offer free return shipping for all eligible returns, including all customs-related fees, which are fully covered by us. We provide a secure and reliable free returns service for all customers.

If you wish to return an item, simply contact our customer support team at press@epicwaterfiltersshop.com, and we will provide you with a prepaid return shipping label and instructions on how to send your package back to us.

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Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 to 10 business days and credited to your original payment method. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.

Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.

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Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product or a replacement of equal value. Please contact us at press@epicwaterfiltersshop.com to initiate an exchange. We will cover the shipping costs for exchanges resulting from our error.

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Non-Returnable Items

Certain items may not be eligible for return, including clearance or final sale products. Please check the product description at the time of purchase for any specific return restrictions.

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Contact Information

For any questions regarding returns or refunds, please reach out to our support team at press@epicwaterfiltersshop.com. We are committed to resolving your concerns promptly and fairly.