About Us

About Epic Water Filters Shop

Welcome to Epic Water Filters Shop, your trusted online destination for premium NSF-certified, U.S.-made water filtration solutions. As a dedicated e-commerce retailer, we specialize in providing high-performance water filter pitchers designed to remove over 200 harmful contaminants from your drinking water. Our products are independently tested and crafted with pride in the United States, ensuring that every drop you drink is cleaner, healthier, and better tasting.

Our Mission

At Epic Water Filters Shop, we believe that access to safe, pure water should never be a compromise. Our mission is to make premium water filtration accessible to every household, without sacrificing quality or affordability. We are committed to reducing single-use plastic waste and promoting sustainable hydration choices worldwide.

Why Shop With Us

  • Certified Performance: Every filter we sell is NSF-certified and rigorously tested to reduce chlorine, lead, PFAS, heavy metals, and over 200 other contaminants.

  • American Craftsmanship: Our products are proudly designed and manufactured in the U.S.A., meeting the highest quality standards.

  • Affordable Excellence: We offer premium filtration at competitive prices, with 60% OFF sitewide and free shipping on every order.

  • Hassle-Free Returns: Enjoy 60-day returns, free return shipping, and refunds processed within 5 to 10 days.

Our Commitment to You

We are more than just an online store—we are your partner in healthier living. From the moment you place your order to the day it arrives at your doorstep, we are here to ensure a seamless experience. Orders are processed within 1 to 3 business days, with reliable delivery expected in 6 to 12 days worldwide. No hidden fees, no minimum purchase—just clean water, delivered to you.

Join the Epic Community

Thousands of families across the globe have already made the switch to cleaner water with Epic Water Filters Shop. We invite you to explore our collection and experience the difference that certified, U.S.-made filtration can make—one refreshing glass at a time.

Epic Water Filters Shop – Your official source for NSF-certified, American-made water pitchers. Clean water, globally delivered, at a price you will love.

Shipping Policy

Shipping Policy

At Epic Water Filters Shop, we are committed to delivering your order quickly and reliably, no matter where you are in the world. This Shipping Policy outlines our delivery process, timelines, and commitments to ensure you have a clear understanding of what to expect when you shop with us.

Order Processing Time

All orders placed on epicwaterfiltersshop.com are processed within 1 to 3 business days from the date of purchase. Orders are not processed or shipped on weekends or public holidays. Once your order is processed, you will receive a confirmation email with tracking information to monitor your shipment.

Delivery Timeline

We offer a standard delivery timeframe of 6 to 12 business days for all orders, regardless of your shipping destination. Please note that delivery times may vary depending on your location, customs clearance procedures, and unforeseen postal delays. While we strive to meet this timeline, we cannot guarantee exact delivery dates due to factors beyond our control.

Free Worldwide Shipping

We are proud to offer free shipping on every order, with no minimum purchase required. Whether you are ordering from North America, Europe, Asia, or anywhere else in the world, your shipping cost is on us. This is our way of making clean water accessible to everyone, everywhere.

Tracking Your Order

Once your order has shipped, you will receive an automated email containing a tracking number and a link to monitor your package’s journey. If your order contains multiple items, they may be shipped separately depending on availability and warehouse location. You will receive tracking information for each individual shipment.

Customs, Duties, and Taxes

For international orders, please be aware that your package may be subject to customs duties, taxes, or import fees imposed by your country’s customs authority. These charges are the sole responsibility of the recipient and are not included in the purchase price or shipping cost. Epic Water Filters Shop is not responsible for delays caused by customs processing.

Lost or Damaged Packages

In the unlikely event that your package is lost or arrives damaged, please contact our customer support team immediately at press@epicwaterfiltersshop.com. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

Address Accuracy

Please double-check your shipping address before completing your order. We are unable to modify or redirect shipments once an order has been processed. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend your order.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to us at press@epicwaterfiltersshop.com. We are here to help.

Refund Policy

Refund Policy

At Epic Water Filters Shop, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to make it right. This Refund Policy outlines the terms and conditions for returning products and receiving a refund.

60-Day Return Window

We offer a generous 60-day return policy from the date of delivery. If you are not fully satisfied with your product, you may return it within 60 days for a full refund of the product price paid. This applies to all items purchased on epicwaterfiltersshop.com.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Products that have been used, damaged, or modified may not qualify for a full refund. We reserve the right to refuse returns that do not meet these conditions.

Free Return Shipping

We are pleased to offer free return shipping for all eligible returns. If you wish to return an item, simply contact our customer support team at press@epicwaterfiltersshop.com, and we will provide you with a prepaid return shipping label and instructions on how to send your package back to us.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 to 10 business days and credited to your original payment method. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product or a replacement of equal value. Please contact us at press@epicwaterfiltersshop.com to initiate an exchange. We will cover the shipping costs for exchanges resulting from our error.

Non-Returnable Items

Certain items may not be eligible for return, including clearance or final sale products. Please check the product description at the time of purchase for any specific return restrictions.

Contact Information

For any questions regarding returns or refunds, please reach out to our support team at press@epicwaterfiltersshop.com. We are committed to resolving your concerns promptly and fairly.

Privacy Policy

Privacy Policy

Epic Water Filters Shop respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit epicwaterfiltersshop.com and make a purchase from our online store.

Information We Collect

When you place an order or interact with our website, we may collect the following types of personal information:

  • Personal Identifiers: Your name, billing address, shipping address, email address, phone number, and payment information (credit card details or other payment method information).

  • Transaction Data: Details about the products you purchase, order history, and other transaction-related information.

  • Technical Information: Your IP address, browser type, operating system, device information, and browsing behavior on our website through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping, payment processing, and customer service communications.

  • To improve our website, products, and services based on your feedback and browsing patterns.

  • To send you promotional emails, newsletters, and special offers, provided you have opted in to receive such communications.

  • To prevent fraud, ensure the security of our website, and comply with legal obligations.

Data Security

We take the protection of your personal information seriously. Our website uses Secure Socket Layer (SSL) encryption technology to safeguard your data during transmission. Payment information is encrypted and stored in compliance with Payment Card Industry Data Security Standards (PCI-DSS) to prevent unauthorized access.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that help us recognize you and remember your preferences. You may choose to disable cookies in your browser settings, but please note that this may affect the functionality of our website.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering marketing communications. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise these rights or withdraw your consent for marketing communications, please contact us at press@epicwaterfiltersshop.com.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information.